The City of Durham wanted to develop a set of performance measures around street improvement, informed directly by citizen input.
Through focus groups, Fountainworks led a multi-departmental team in gathering and analyzing citizen input to develop a set of measures. This process also served as a way to train staff in performance measurement to improve future work.
As a direct result of this project, citizen input was integrated into how the city measures success. Fountainworks also helped Durham build its capacity for further integrating citizen informed performance measures into budgeting and strategic planning in the future.