Our four service areas are designed to help public leaders develop their vision, transform their organizations, convene partners and allies, and carry work forward.
We act as trusted advisors and partners that provide structure and support so our clients can do their best work.
We help our clients think and work differently, using a variety of creative tools and methods that set us apart.
Putting people first
Service design is a holistic approach to making processes and programs work better for people. It uses principles and practices of design and other disciplines to create human-centered systems.
We apply service design to our work with public, private, and not-for-profit organizations, helping our clients better understand and cater to the needs of the people they serve.
Achieving more together
Good facilitation can make the difference between groups making huge leaps forward or simply wasting a lot of time.
We have served as professional facilitators to dozens of public and private organizations, helping countless clients develop visions, make action plans, have difficult conversations, and more. We continue to refine our approach based on new tools, technologies, and approaches to make sure we remain leaders in the field.
Bringing ideas to life
Valuable ideas can get lost if they aren’t captured and connected.
Our visual diagramming approach sets us apart by documenting crucial conversations, workshops, meetings, and events in real-time. By weaving together many disparate thoughts and insights, we are able to create shared stories that serve as launching points for action.
Making impact online
Having a successful digital strategy is no longer a “nice to have” — it can often determine the success or failure of your work.
We help organizations collaborate, gather feedback, engage communities, and communicate effectively using all types of digital platforms. We complement technological tools with more traditional methods to foster creativity and meet people where they are.
Durham Citizen Performance Measures
Citizen input was directly integrated into how the City measures success. The City’s work with Fountainworks also helped build capacity across the organization for further integrating citizen informed performance measures into budgeting and strategic plans.